FAQ

What is Virgin hair?

Virgin hair is hair that has been cut from a donor(s) and has been prepared for purchase without any chemicals added or processing. The hairs will be in their natural state upon receiving.

 

How long will my hair last?

With proper maintenance our hairs can last up to between 2-3 years. Our exclusive Indian collection can last up to 5 years with the proper care. Maintenance is key when considering the longevity of your hairs. Check out our "Pretty Alerts" page for tips and reviews on Top products.

 

How long will it take for me to receive my order?

We know that looking Pretty is a significant factor in feeling Pretty, which is why we offer fast 3-5 business day shipping. Orders will processed within 1-2 business days, you will receive an email or text message confirming your order’s fulfillment and tracking number.  **Custom orders will take 3-4 business days for processing, with 3-5 business day shipping.

 

Exchanges & Returns

Our customers are our #1 priority, for sanitary purposes any products worn, altered, or are not in original packaging and preparation will not be eligible for a refund. Items that are defective due to our negligence are eligible for a refund. To avoid any further inconvenience in those situations please reach out to our prompt and attentive Customer Service Department via email PrettyTimeBB@yahoo.com or by clicking the "Contact Us" link to discuss specifics of the process.

Exchanges are available for products that are defective due to our negligence. To avoid any further inconvenience in those situations please reach out to our prompt and attentive Customer Service via email PrettyTimeBB@yahoo.com or by clicking the "Contact Us" link to discuss specifics of the process.